01
Engineering & Product Teams
Accelerate development cycles by instantly accessing code, documentation, architectural decisions, and technical discussions across your entire engineering ecosystem.
Key Capabilities
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Search across code repository (GitHub, GitLab, Bitbucket).
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Find technical documentation and wiki pages
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Access design specs and PRD documents
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Discover past decisions and RFCs
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Locate experts and code owners
Common Scenarios
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New developer onboarding
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Finding reusable code patterns
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Understanding architecture decisions
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Debugging production issues
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Planning new features
50%
Faster Onboarding
3hrs
Time Saved Daily
80%
Less Context Switching
Sales Organizations
Empower sales teams to close deals faster by providing instant access to customer information, sales collateral, competitive intelligence, and deal history.
Key Capabilities
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Search CRM data (Salesforce, HubSpot).
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Access sales playbooks and battle cards
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Find winning proposals and case studies
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Discover pricing and contract templates
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Locate subject matter experts
25%
Shorter Sales Cycles
2hrs
Saved Per Deal
Common Scenarios
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Preparing for customer meetings.
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Finding relevant case studies
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Accessing competitive analysis
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Reviewing similar deals
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On-boarding new sales reps
40%
Faster Ramp Time
Customer Support
Deliver exceptional customer service by enabling support teams to quickly find answers, past tickets, knowledge base articles, and product information.
Key Capabilities
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Search support tickets (ZenDesk, Intercom)
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Access knowledge base and help docs
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Find product documentation
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Discover internal troubleshooting guides
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Locate previous resolutions
60%
Faster Resolution
4.8
CSAT Score
Common Scenarios
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Resolving customer issues quickly
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Finding similar past tickets
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Accessing product change logs
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Training new support agents
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Escalating to the right person
35%
Fewer Escalations
HR & People Operations
Streamline HR processes and empower employees to self-serve by making policies, benefits information, and people data easily discoverable.
Key Capabilities
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Search employee directory and org charts
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Access HR policies and handbooks
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Find benefit and compensation info
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Discover onboarding materials
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Locate training resources
70%
Self-Service Rate
50%
Faster Onboarding
Common Scenarios
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New employee onboarding
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Finding company policies
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Accessing benefits information
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Locating team members
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Understanding career paths
10hrs
HR Time Saved/Week
Marketing Teams
Accelerate campaign execution and content creation by providing instant access to brand assets, campaign data, and creative resources.
Key Capabilities
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Search digital asset management systems
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Access campaign performance data
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Find brand guidelines and templates
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Discover past campaigns and creatives
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Locate market research and insights
40%
Faster Content Creation
30%
More Campaigns
Common Scenarios
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Finding brand-approved assets
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Reviewing past campaign performance
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Accessing messaging frameworks
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Discovering content to repurpose
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Onboarding new partners
100%
Brand Compliance
5hrs
Saved Per Week
Executive Leadership
Enable data-driven decision-making by providing executives with instant access to metrics, reports, strategic documents, and organizational knowledge.
Key Capabilities
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Search BI dashboards
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Access board presentations and reports
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Find strategic planning documents
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Discover competitive intelligence
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Locate key metrics and OKRs
90%
Faster Insights
Common Scenarios
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Preparing for board meetings
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Reviewing company performance
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Making strategic decisions
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Finding expert insights
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Accessing market analysis
100%
Data Access
Tailored Use Cases
Industry and Workflow Specific Use Cases
Drive outcomes that are specific to your industry and workflows.
01
Brainstorm personas and use cases with stakeholders, prioritize based on impact/effort, and align on use case workshop topics and audience.
Visioning
02
Use Case Workshop
Map current state and future state of end-user workflow, identify where Glean can alleviate friction, and get hands-on with a Glean sandbox.
03
Blueprint Creation
Use case documentation, functional success criteris, and enablement one-pagers.
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